UrSheBear Refund and Returns Policy
At UrSheBear, we want you to connect deeply with your esoteric tools. Because our store offers a combination of physical goods and digital assets, our refund structure varies depending on the type of product purchased.
1. Physical Products (Tarot & Oracle Decks)
- 7-Day Cooling-Off Period: In accordance with Section 44 of the South African Electronic Communications and Transactions (ECT) Act, you have the right to cancel your purchase of physical decks within 7 days of receiving the item, for any reason, without penalty.
- Condition of Returns: To qualify for a full refund under the cooling-off period, the physical deck must be unopened, unused, in its original plastic wrap/packaging, and completely undamaged.
- Return Shipping Cost: The consumer bears the direct shipping cost of safely couriering the physical deck back to UrSheBear.
- Effect on Free Shipping: If your original order qualified for Free Delivery (over R850.00) and a partial return drops your remaining order total below R850.00, the standard courier fee will be deducted from your final refund amount.
- Defective Goods: If a deck arrives damaged or structurally defective, you are protected under Section 56 of the Consumer Protection Act (CPA). Please notify us immediately at admin@urshebear.co.za with photographs within 24 hours of delivery. Defective items will be replaced or refunded in full at our expense within 15 business days of verification.
2. Digital PDF Downloads (Esoteric Library)
- Due to the immediate access nature of digital files, all sales for PDF downloads (such as The Activated Human, Arcane, etc.) are final and strictly non-refundable.
- According to South African law, the 7-day cooling-off period does not apply to digital downloads once the download link has been generated or delivered to your inbox. If your file link is broken or corrupted, contact us immediately for a fresh copy.
3. Personal Tarot & Oracle Readings
- Cancellations: You may cancel a personal reading request for a full refund before the reading has been performed.
- Non-Refundable Window: Once your intuitive reading has been completed and delivered via your chosen medium within our 24-to-48-hour service window, no refunds can be issued. The service right of cooling off lapses as soon as the service has been performed and delivered.